Reputation & Review Strategy
Reputation is a channel.
Generate, analyze, and promote customer feedback while managing review requests, surveys, social interactions, and responses from one place.
More feedback.
Better visibility.
Review solicitation software, also called reputation management software, helps businesses request, monitor, analyze, and promote customer feedback. It brings review engagement and customer interactions together while supporting reputation, sales, SEO, and AI-search visibility.
of consumers say online reviews influence their purchasing decision
of consumers trust online reviews as much as personal recommendations
of customers take action only after reading a positive customer review
of customers are likely to leave a review when requested
Review tools
in one place.
The software supports feedback collection, monitoring, promotion, and timely responses across customer touchpoints.
Multi-channel requests
Ask customers for feedback through email, SMS, your website, and social channels.
Review monitoring
Monitor reviews and manage customer interactions with your brand on social networks from one place.
Customer surveys
Conduct surveys that help your business collect and analyze direct customer feedback.
Negative feedback alerts
Invite unhappy customers to respond privately and receive an immediate alert when a negative public review appears.
Reviews shape
buying decisions.
A steady flow of reviews can support sales, strengthen SEO, and make your business easier to find. Higher review counts and better ratings also help AI-powered search tools and voice assistants decide which local businesses to recommend.
- More customer reviews
- Stronger online reputation
- Improved SEO and local visibility
- Faster responses to negative feedback
Talk to someone who reads the numbers every day.
Bring your current reporting. We will tell you what it says before we talk about a program.
Common questions
Review solicitation software helps businesses generate, analyze, and promote feedback while monitoring reviews, requesting responses, conducting surveys, and managing social interactions.