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Chatbots & Customer Experience

Your business has a lot to accomplish every day. Responding to client requests manually can take hours and many of your clients prefer to interact using chat features. Introducing chatbots to your site will save you time and give your customers an alternative way to interact with your business.

What Are Chatbots?

Chatbots are a software that you can program to be responsible for a certain set of actions. You’ll be able to build the bot to do what you want it to do, and from there, it will perform the actions on its own. Bots are customizable, cheap, and a great way to improve customer experience.

Why Chatbots?

  • Customers like messaging – 57 percent of customers prefer live chat over email or phone
  • You can align chatbots to function in your brand voice so they don’t sound overly stiff
  • Give bots a name and profile picture to humanize them
  • Qualify your leads
  • Seamless integration with messaging platforms
  • Obtain demographics and psychographics from your customers
  • Provide a tailored customer success experience to the visitor based on their needs.

If you’re looking for a fresh way to interact with your customers, consider using a chatbot to do the heavy lifting for you. Be sure that you are thinking of the consumer every step of the way, and you’ll end up with an effective strategy that pays off big time in the long run.
Contact our team at EM Search Consulting to start exploring chatbots for your business!

Contact our team at EM Search Consulting to start exploring chatbots for your business!

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